Can a shared mailbox have an alias?

Change the name or email alias of a shared mailbox, or change the primary email address. … Enter a new name, or add another alias. If you want to change the primary email address, your mailbox must have more than one email alias.

How many alias can a shared mailbox have?

You can create up to 400 aliases for a user. No additional fees or licenses are required. If you want multiple people to manage email sent to a single email address like or, create a shared mailbox. To learn more, see Create a shared mailbox.

Can you add an external user to a shared mailbox?

External users: You can’t give people outside your business (such as people with a Gmail account) access to your shared mailbox. If you want to do this, consider creating a group for Outlook instead. … Another option is to create a group for your shared mailbox.

How do I rename a shared mailbox in Office 365?

How to change name of shared mailbox in email folders?

  1. Sign in to Portal( with your admin account.
  2. Navigate to Admin—SHARED MAILBOXES, click the shared mailbox to change the name first, click save and then change the address of the shared mailbox, click save at last.
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How do shared mailboxes work?

A shared mailbox is a type of user mailbox that doesn’t have its own username and password. As a result, users can’t log into them directly. … Once that’s done, users sign into their own mailboxes and then access the shared mailbox by adding it to their Outlook profile.

What is the difference between a user mailbox and a shared mailbox?

Shared Mailbox: A mailbox that’s not primarily associated with a single user and is generally configured to allow logon access for multiple users. User Mailbox: A mailbox that’s assigned to an individual user in your Exchange organization.

How do I make my shared mailbox primary?

In the Accounts dialog box, click on the + button at the bottom of the Account list and then click on New Account… from the pop-up menu. Type in the email address of the account you’d like to set up as the default (a shared mailbox, for example) and click the Continue button.

Can you send from shared mailbox?

When you want to send a message from your shared mailbox, the address will be available in your From drop down list. Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.

How do I transfer ownership of a shared mailbox?

Use the EAC to edit shared mailbox delegation

  1. In the EAC, go to Recipients > Shared. Select the shared mailbox, and then select Edit .
  2. Select Mailbox delegation.
  3. To grant or remove Full Access and Send As permissions, select Add or Remove. …
  4. Select Save to save your changes.
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Does a shared mailbox require a license?

Shared mailboxes usually don’t require a license. Follow these instructions to remove a license from a shared mailbox so that you can either assign it to a user or return the license so that you aren’t paying for a license you don’t need.

How do I add someone to a shared mailbox in Outlook?

Granting Access to Shared Mailbox Folders

Right-click on Inbox and select Properties…. Select the Permissions tab. Select Add. Enter the name of the person whom you want to have access and then select their name in the search results list.

How do I manage a shared mailbox?

Incorporate these 7 shared mailbox practices

  1. Bring accountability to the queue. …
  2. Record processes and responses outside of the mailbox. …
  3. Make folders or labels for your mailbox. …
  4. Create boundaries around access. …
  5. Look for overarching insights. …
  6. Prioritize inbox zero. …
  7. End on a positive note.
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