How do I refresh a shared mailbox in Outlook?

How do I reset a shared mailbox?

Just go to > Users > Active Users > select the Shared Mailbox > Reset password. After this, you can login with the username/password. Of course, if you access it via you won’t see Outlook but if you go directly to you will get access to the mailbox.

How do I cache a shared mailbox in Outlook?


  1. In the Outlook client, right-click over your account name and select Data File Properties. …
  2. In the General tab, click the Advanced button.
  3. In the Microsoft Exchange window, select the Advanced tab.
  4. In the Cached Exchange Mode Settings, remove the check mark from Download shared folders.
  5. Restart Outlook.

How do I remove and reinstall a shared mailbox in Outlook?

Select File > Account Settings > Account Settings. On the Email tab, select the Exchange account, then click Change > More Settings. On the Advanced tab, under Open these additional mailboxes, select the other person’s mailbox and then select Remove.

Can you login directly to a shared mailbox?

What are shared mailboxes? A shared mailbox is a type of user mailbox that doesn’t have its own username and password. As a result, users can’t log into them directly. To access a shared mailbox, users must first be granted Send As or Full Access permissions to the mailbox.

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How do I manage a shared mailbox?

4 Best Practices to Manage a Team Shared Mailbox

  1. Create a Tagging System.
  2. Set Up Distinct Folders.
  3. Use Your Filters.
  4. Don’t Try to do Everything Alone.

How do I view emails older than 12 months in a shared mailbox?

To temporarily view messages older than 12 months you can scroll to the end of an email list in a folder and click ‘Click here to view more on Microsoft Exchange’ or ‘More‘. To change your view permanently you can change the setting in account settings.

What is the difference between cached Exchange mode?

Cache mode stores a copy of your mailbox on your computer while online mode accesses your information directly from the Exchange server. Cache mode is intended to allow you to access your email while offline and online mode is usally faster.

How do I fix sync issues in Outlook?

Fix email sync issues

  1. Check your Junk Email folder. …
  2. Clean out your inbox. …
  3. Check your inbox filter and sort settings. …
  4. Check the Other tab. …
  5. Check your Blocked senders and Safe senders lists. …
  6. Check your email rules. …
  7. Check email forwarding. …
  8. Check if your account is blocked.

Do shared mailboxes automatically show up in Outlook?

If you have permissions to a shared mailbox created by your administrator, and you have been allocated “full access”, then the shared mailbox will automatically display in your Folder pane in Outlook.

How do I remove myself from a shared inbox in Outlook?

Go to the accounts section of settings, then tap on the shared mailbox account. Click on Delete Account to remove the shared mailbox from your mobile device. This will not impact any of the data in the shared mailbox. By choosing Delete Account you will simply be removing access from Outlook mobile.

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How do I remove a shared mailbox in Outlook?

Removing Access to a Shared Mailbox

  1. Open Outlook.
  2. In the Navigation Pane, locate the shared mailbox and right-click on the root mailbox name. …
  3. Select Data File Properties….
  4. Select the Permissions tab.
  5. Select the individual you wish to remove.
  6. Select Remove.
  7. Select OK.
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